FAQ & How Shipping Works
Brightstead Home is a curated shop for natural wool and cotton bedding. We sell products made by independent partner makers through Shopify Collective. This page explains how that works, so you know what to expect when you order.
How does shipping work?
We do not hold stock or ship from our own warehouse. When you order, the product is fulfilled and shipped directly by the partner maker that produces it, such as Frankenmuth Woolen Mill or American Blossom Linens. Shopify Collective lets you check out once on Brightstead Home, even if your cart contains items from more than one maker.
Will my order arrive in one package?
Not necessarily. If you order items from different makers, each maker ships its own items, so you may receive more than one package, possibly on different days. Each maker sets its own handling and delivery times, so we do not quote a single delivery time for the whole store. Estimated delivery information is shown at checkout where it is available.
How do I track my order?
When a maker ships your items, you receive a shipping confirmation with tracking details by email. If you ordered from several makers, you may receive a separate tracking notice for each package.
What about returns and exchanges?
Returns, exchanges and refunds follow the policy of the partner maker that fulfilled your item, and those policies can differ from maker to maker. Bedding is often subject to special return conditions, so please read the return information on the product page and in our refund policy before you order. If you are not sure who to contact, write to us and we will point you in the right direction.
Who do I contact if something is wrong with my order?
Contact us at support@brightsteadhome.com with your order number and a description of the problem. We will help you work with the maker that fulfilled the item.
Where are the products made?
This varies by maker and by product. Many of our wool and cotton items are described by their makers as made in the USA, and each product page lists the details provided by the maker. Please check the individual product description for specifics.
How do I care for wool bedding?
See our Wool Care Guide for general guidance. Always follow the care instructions that come with your product.
Where can I find more information?
Read our shipping policy, refund policy and terms of service, or visit the contact page.