Shipping policy

SHIPPING POLICY

 

Order processing time

All orders are processed within 1-3 business days after payment is confirmed. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days; we will notify you by email if there is a significant delay.

 

How your order ships

BrightSteadHome.com works with a network of trusted suppliers to bring you a curated selection of home goods. Because of this, items in the same order may ship from different locations and could arrive in separate packages, sometimes on different days. You will receive a shipping confirmation and tracking information for each package by email as it ships.

 

Estimated delivery times

Standard shipping: 5-10 business days after processing, depending on the supplier and destination

Delivery estimates are provided at checkout and on each product page and are not guaranteed; they may vary due to carrier delays, weather, or high demand.

 

Shipping rates

Shipping charges are calculated and displayed at checkout based on your order and delivery address.

 

Order tracking

Once your order ships, you will receive a confirmation email with tracking information. If you have not received tracking information within 5 business days of placing your order, please contact us at support@brightsteadhome.com.

 

Damaged or lost shipments

If your order arrives damaged or does not arrive within the estimated delivery window, please contact us at support@brightsteadhome.com within 14 days so we can help resolve the issue.

 

International shipping

We currently ship within the United States only.

 

Questions

If you have any questions about your shipment, please reach out to us at support@brightsteadhome.com or 717.478.8653.